Customer Testimonials
Good convenient location. Clean and efficient. With timely repair services to the client as should be expected.
Mary Hill provided top-notch support every step of the way. She was quick to respond, genuinely helpful, and made the whole process completely stress-free. Her positive attitude and quick resolution made a huge difference. I couldn't have asked for better service!
Came in to get a bolt taken out of my tire and have the tire patched up. Reece met me outside as soon as I pulled up and even though it was very busy for a Saturday they got me in and out in about two hours. Reece was awesome.
Service advisor was very respectful and professional. Very detailed on my service and whats needed for my vehicle.
Great sales team and very fair price for trades. Very friendly staff and speedy service
Wow! Erick was an incredible service advisor. I can’t believe how helpful he was. Walked me through ever part of the process and helped me with every question I had along the way. I wouldn’t take my car anywhere but group 1 ford! Thanks to the whole team!
Siempre llevo mi carro para mantenimiento de aceite me encanta este dillard el personal muy amable hoy me atendió Reece Waller muy amable Muchas gracias!😊
Nothing to say. I'm not in to being forced to type a review. Thanks
The service advisor was polite,respectful kept me informed about what my car needed and answered all my questions
Unprofessional, unrealistic timing and expectations. The last 3 experiences I had here since group1 took over I will no longer purchase a ford vehicle.
Excellent service, professional team, fast response, great communication, and outstanding quality. Highly recommend to everyone!
Erick Gonzalez was terrific as always. Regular maintenance and a small recall was performed flawlessly. I would definitely recommend Erick
Antonio was great! He kept me informed and he was friendly and empathetic. Will go back when my part comes in
I had an outstanding experience purchasing my 2026 Mustang from Group 1. From the moment I walked in, the process was professional, straightforward, and stress-free.
A special thank you goes to Luis Nolasco, who went above and beyond throughout the entire purchase. He was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, kept me informed every step of the way, and made sure I drove away completely satisfied with my new Mustang.
Buying a vehicle can sometimes be overwhelming, but Luis made the experience enjoyable and seamless. His customer service and professionalism ... Read More DealerRater - Jul 18, 2026
Very professional team. Clean dealership with a very streamlined approach. Will recommend others to go there.
Always a pleasant experience. Maintenance always well done. Appreciate the reminders for needed service and easy scheduling either online by call or text
They done a wonderful job servicing my vehicle. The staff was catered to my needs.
My service advisor was very helpful. My vehicle was serviced in a timely manner. I was very satisfied with the service.
Thank you very much for the vehicle transaction with your company . Have a nice day
Irvin provided excellent customer service as usual. He got me in, set me up, updated me with the findings, and got me taken care of.
I had a great experience, Mary Hill helped me out she did awesome she showed me different cars and knew exactly what fit me best. I appreciate her and Pablo for helping me out.
Antonio the service advisor was great. Service department is great. Love taking my car there
All went well. Several items completed while vehicle was there. They stayed in touch with us on time line
Zach was very helpful and respectful. Next time I need an oil change or something to fix I will go back Group 1 Ford. Thanks
I recently brought my vehicle in for service at Group 1 Ford on Southwest Fwy and worked with Zack in the service department. Fantastic experience from start to finish. I had a mix of warranty repairs and some additional nice-to-have fixes done, and Zack made the whole process smooth and stress-free. His communication was excellent — he kept me updated at every step and was always friendly, honest, and straightforward about what needed attention and why. It's obvious he genuinely cares about taking care of customers, not just pushing cars through the shop. This is exactly the kind of service that ... Read More DealerRater - Jun 20, 2026
I recently had an oil change at Group 1 Ford of Southwest Houston, and I had a great experience. The service advisor was very accommodating, professional, and made me feel comfortable throughout the entire process. I appreciated that there was no pressure or hassle regarding additional services. The staff was friendly, the service was completed in a timely manner, and everything was explained clearly. Overall, it was a positive experience, and I will definitely be returning for future maintenance and service needs. Highly recommended!
Service Advisor D.Nguyen top notch in keeping me informed on services needed, costs, performance, and checkout. The work needed required more time than expected, but I was provided courtesy ride home, & picked up the next day when auto was ready and completely checked out. Everything is good!!!
Always have a great good service, price are reasonable and David is great service personnel.
Great Service and Fantastic Service Advisor! Eric Gonzalez did great job explaining the process and taking care of my vehicle. I am very pleased with you.
About a week after my brother bought a 2020 Toyota Sienna from this dealership I crawled under the vehicle to install running boards and discovered there was no spare tire. I contacted the salesman Jeremias Rodriguez and after 3 phone calls I was told not having a spare tire was like not having a spare key. I explained that not having a spare tire was a safety hazard and never got a return call to correct the dealer oversite. My brother wound up spending $164 to obtain a spare tire off of ebay.
I’ve been coming to Group1 Ford in Southwest Houston for a while now, and they never disappoint.
This time, Antonio took care of me while getting my Ford Maverick serviced, and he was absolutely fantastic! Not only did he make sure I was completely taken care of, but he also brought a great sense of humor to the experience, which made the whole visit enjoyable.
Antonio went over everything clearly, kept me updated, and made sure all of my promotions were honored without any hassle. The entire process was super easy, super well-done, and stress-free.
If you need your ... Read More DealerRater - May 30, 2026
Responsive, friendly on time completion. Kept me apprised of progress of work. Zach was on the job!
Great service! David Nguyen always takes care of us really well, and inform us of any options for maintenance to keep our vehicle in a good condition.
Enjoyable buying experience. Transparency and low pressure negotiation was actually refreshing. Efficient closing, and great comms. Kudos to Luis, Dexter, Paolo and team.
Kept informed on status of repairs. David N great to work with each time I am there.
Quick and friendly service, the guys checked to see if I had a service plan to keep me from having to pay
Good Customer Service, Very Professional and Polite. Great experience Marie Hill was great will recommend
This place has always gone beyond my expectations and David at the service center is a gem and an amazing contact. Extremely professional and prompt in what ever needs to be done. Keep up the good work
Lalo was very helpful salesman along with his account manager. We loved the service and our new vehicle.
Excellent friendly and fast service plus a car wash. My service today. Oil change, tire rotation and inspection plus a courtesy car wash.
The service was absolutely phenomenal. I’m happy they get the work done quickly efficiently and also the Ford dealership is beautiful and the employee who worked with me today was amazing and just I can’t wait to be back for any hiccups or check ups at the car.
Luis Nolasco made the purchase of the vehicle i needed very easy, communication was excellent and he gave me a great price for a new commercial vehicle. I would 100 percent recommend Luis and Group 1 Southwest to all my friends and family.
They always treat me so well and make things as easy as possible on my end. Picking the car up and bringing it back for me gave me so much more time to do things I needed to do instead of sitting in the waiting room.
Travis was outstanding. I was updated and knew what was going on while my truck was there for service.
Very helpful, quick service and quality service. I definitely will be coming back here soon.
Responsive and communicative. Follows through with commitments. The team is coordinated and very pleasant to work with.
My Service Manager, Zach Stein, explained the recommended services and kept me informed throughout the process.
Group 1 Ford Houston was an awesome place to buy a vehicle. My sales agent Mr. Mo Bera was very friendly and professional as well as fun to work with for my vehicle purchase. Also, Mr Alan was very helpful in discussing my financial options and working with me to purchase my vehicle. A grateful shout out to my sales agent, Mr. Mo Bera for delivering my vehicle from Houston to Austin after my purchase. Overall, an excellent experience and I do highly recommended both my sales agent, Mo Bera and this Group 1 Ford dealership.
The customer service staff were quite enthusiastic, and the service was very attentive—it was a truly perfect visit.
Antonio was super helpful he has helped me before and even now still the best!
It was a great experience, everyone was very nice, as if they knew me. Just great.
Amazing service and extremely helpful during the whole process. Elvis worked with me and is a true class act.
This is the second time we buy a vehicle from Group 1 Ford and was an amazing experience. Thank You Mo!
Eric Gonzalez was my service provider, did a great job, will definitely use them again.
I had an excellent service experience at the dealership last week. The staff and personnel were outstanding, professional, attentive, and genuinely committed to customer satisfaction. I would like to extend a special thank you to my service advisor, David, whose exceptional attention to detail and professionalism truly stood out. He created a welcoming environment and ensured that my service was handled with the highest level of care and precision. I greatly appreciate the personalized approach and look forward to returning in the future.
It was a nice experience! Brian Frank helped us through everything!He was very helpful and friendly!
I have been going to Group 1 Ford on SW Frwy for 5 years now and appreciate the friendly atmosphere there. My service writer David Nguyen is always glad to see me and takes good care of my car. I like the new video from the service technician as he is inspecting the car. The complimentary wash is also a nice touch.
Mary Hill made buying new truck painless and easy! Even for an old gringo like me
I was pleased with the professionalism, care, concern and timelessness given with the service I received.
Group 1 Ford Sterling McCall is amazing. From the time I drop off my truck to the time I pick her back up. David N takes care of you. I highly recommend going to David.
Fernando is a great salesman He helped me set up my car play and he was awesome I really appreciated his help I hope this young man achieves all his goals very bright kid
Luis Fernando and Dexter did whatever it took to get me rolling and I’m blessed they had their hands on my deal!
Group 1 Ford of Southwest Houston has always been professional, caring, and sensitive to the customers’ needs.
Again, reliable service from the service team. Nothing more to say other than thank you.
As always service was excellent. Inspection, fluid checks and replacement of windshield wipers was done.
Very sales-focused, with little emphasis on building genuine customer relationships or providing real value. The sales team was not transparent and seemed more concerned with closing a deal—even if that meant pushing unnecessary products.
They are very courteous they are respectful. They open the door for you when you pull up they greet you like you are they can folk they remember your name and your vehicle. Keep up the good work.
david nguyen always helps me very well. very high trust in him. he is knowledgable and only does things that are needed
Travis, Did it good job? He sent me a video on everything they did it my truck good job man. The only little problem was whoever cleaned my truck. They cleaning only one side and they go through my personal stuff.
Great service, friendly staff, very clean waiting room with great coffee. Service was finished earlier than expected.
Horrible customer service. Assistant service manager Zachery Stein barely communicated with me about my car. I had to call to get updates. Plus, I am still waiting on an alleged “quote” for my transmission. My car basically sat at the dealership for a week and nothing happened. Will NEVER recommend this dealership again.
David is awesome, very professional and informative, knowledgeable and efficient, service done on time and easy to deal with,
I love David Nguyen work and his service there. He provide the best customer support and top notch service. We go to that dealership because of David is there
Pleasant, friendly, professional personnel who keep you informed as to what is happening with your vehicle.
The communication was great. The System works good and the menu - Ized. Format with definitions was easy to pick from.
Great waiting areas for catching up on emails, texts, browsing new cars, and people watching. Or get a ride to work or home. Service is low pressure and affordable.
Irvin always is very professional ans helpful with all the services we need for the car. I would definitely recommend this location.
They always doing really good service I am very grateful Thank you Irvin Gonzalez And to the whole team
David Nguyen and his service team were great as always!! Prompt, friendly, and attentive to detail. Will definitely return to Group 1 Ford of Southwest Houston for my next service.
Fast service, very professional staff, and good communication to the customer and great experiences getting car serviced.
I adore promptness and the dealership delivered. They had someone there exactly at the time I drove up and completed my service on time.
The employees were very nice. Service was done quickly. Everyone was very helpful. I will return if need be.
I like bringing my car to this dealership. Everyone super awesome. Will bring back for sure
No hassle fast professional friendly staff with no over pricing or bate and switch tactics.
J Faulkner was an excellent service advisor strongly recommend him to others. I am vey satisfied!
This is always my go to place when I need to get my car fixed. Service is great and pricing is fair. They also speak spanish which is great… Antonio was a huge help!
Excellent service, Eric fantastic, the attentions are wonderful, super recommended.5 start.the bes dealer
Professional a a a a a a a a a a a a a a
Very nice people,especially Erick Gonzales nice place very clean and professional staff,thank you for the service
I appreciate Group 1 Ford for assisting me with my first vehicle purchase from the dealership. Elvis and Trinity was very professional with me. They were extremely accommodating and knowledgeable about the process of purchasing a vehicle. In the future, I do plan on purchasing a vehicle again from Group 1 Ford.
I enjoyed the coffee and the workspace provided while I waited for my blue truck.
It’s nice experience Good behavior. Good service good backup feel satisfied by service thanks
Respectful and clean. The service reps were very nice and assisted me as much as they could.
It hasn’t been a year yet since I’ve purchased my vehicle and the amount of support I’ve received from the staff especially Brian Frank he’s the most caring and professional individual I’ve ever dealt with at a dealership
Great service, always. Schedule is flexible because we have plan changed, they still adjusted it for next day.
Brian helped me to get.my 2012 Ford Escape fixed so that I feel safe. I WILL DEFINEATELY RETURN FOR FUTURE SERVICE.
Great people. Excellent customer service. Helpful, warm, and friendly. Service advisor and service department want to solve issues rather than upsell.
David service advisor explained everything in detail, and help me understand my truck issues, thank you David
So far has been really good. Everyone is very helpful, friendly and kind. I recommend.
I’d buy another vehicle there. They want to make a deal. Be strait forward so that they can help you as much as possible
